💬 Account & User Management
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Self-Hosted Account/Billing FAQ
Hey this is Jay - Escalation Engineer on Retool’s Customer Service team. We receive a lot of inquiries about account/billing for our Self-Hosted plans. I created this FAQ to clarify a lot of those issues: How do I chang… |
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1 | 1309 | April 10, 2024 |
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Accounts, Users and Billing FAQ
:wave: Welcome! Hopefully this page helps you find quick answers to some of our most common account-related questions. If you have any questions that didn't make it onto this page, feel free to create a new post in this… |
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0 | 4681 | November 9, 2023 |
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Iframe login with Google does not work
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12 | 103 | October 8, 2025 |
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Retool Terraform providers
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3 | 42 | October 6, 2025 |
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Force Password renewal / refresh after a set time
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6 | 734 | October 1, 2025 |
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Login link not requested
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5 | 37 | September 23, 2025 |
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Is there a Business Trial?
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6 | 19 | September 17, 2025 |
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Landing Page Not Working For External Users
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5 | 72 | September 16, 2025 |
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Account Unexpectedly Archived
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2 | 13 | September 15, 2025 |
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2FA Not Working for the only user on the instance
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2 | 23 | September 15, 2025 |
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Retool University Account Creation
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9 | 91 | August 8, 2025 |
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Need help getting into a HIVE - Jay | Polarity
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1 | 18 | September 9, 2025 |
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View only user can edit the Query Library! And see Create a web app option
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8 | 1181 | September 7, 2025 |
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Retool Permissions and Github Collaborators/Team
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4 | 13 | October 6, 2025 |
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Google SSO not working after setting custom domain
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3 | 27 | September 29, 2025 |
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Modifying user attributes on the fly
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1 | 32 | August 27, 2025 |
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2FA Failing for Users + No Session Timeout in Retool Cloud (Business Plan)
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5 | 129 | August 19, 2025 |
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Demo Request - No Follow Up
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4 | 56 | September 19, 2025 |
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How do I expand the number of end users for the annual plan?
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3 | 16 | September 18, 2025 |
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No longer able to create public link to app
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2 | 37 | August 13, 2025 |
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Current_user groups is empty
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17 | 264 | August 8, 2025 |
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Retool student pricing
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13 | 1433 | September 1, 2025 |
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Changing ownership of account
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3 | 74 | August 25, 2025 |
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Choose your retool org login assistance
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4 | 30 | September 15, 2025 |
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Could not invite 1 user because they have been disabled
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3 | 38 | September 15, 2025 |
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Disable 2FA for certain accounts
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4 | 42 | August 5, 2025 |
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OKTA SAML SSO with multiple spaces
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3 | 32 | August 18, 2025 |
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Daniel from Retool emails
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7 | 106 | October 6, 2025 |
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Startup offers on Account Page
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3 | 42 | September 4, 2025 |
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Module Limit Issue
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3 | 27 | July 25, 2025 |