I am trying to run my apps on retool mobile. They have been working pretty consistently for weeks. Now all My mobile apps come up without data because I am getting an authentication failure.
"Mismatched xsrf token"
I dont know what to do here. I have tried logging out and back in, but the issue persists. The apps work fine when I am running from a desktop browser.
Most of the user with Android devices.
The problem is NOT when they log into the app, is when the app run a resource query (my case is postgreSQL query). The queries fail so there is no data, the problem that the console shows says the following:
No, is not consistent. Sometimes happens, other times not. Is unpredictable.
2.- Just Android , Galaxy A14 G5
3.-Since first week of January 2024
4.-Not a problem with log in.
5.- To sovle this issue. I've been making them to unistall the Playstore app AND install the apk version. BUT the apk version is showing the same problem
I am currently experiencing the same issue on a tablet, on a Galaxy Tab 8 (Android 14). It appears to be device-specific as I can run the thing just fine from my mobile, Galaxy S10e (Android 12). Retool app is up to date on all devices. It doesn't appear to be app-specific as running other apps with other SQL queries, gives me the same error. It is a new phenomenon as the thing was working fine as of Friday 22nd March. Today I saw the error, did the log out/in, updated Retool from the Play Store (it wasn't up to date), some more log out/in, still seeing the same error and same result: app cannot be used because it cannot acquire any of the data it needs.
Hello, I've seen similar issues identified in another post but not resolved.
We have some Zebra TC26 devices running retool mobile and we now have two that are experiencing an error in pulling any resources from the Retool Databases (Postgres).
Upon checking, the error that comes up is: Authentication failure. Mismatched xsrf token
I have, as suggested in this post, attempted to Log out and back in, reinstall the app and finally clear the cookies in chrome on the device.
None of these actions have remedied the issue.
Logging in as a different user also causes the same issue but all users are fine if swapped to another app.
All running on 3.59.0
The previous ticket appears to be closed without resolving this issue so I'm reopening it.