Retool Mobile apps authentication failure "mismatched xsrf token"

Mobile
1

I am trying to run my apps on retool mobile. They have been working pretty consistently for weeks. Now all My mobile apps come up without data because I am getting an authentication failure.

"Mismatched xsrf token"

I dont know what to do here. I have tried logging out and back in, but the issue persists. The apps work fine when I am running from a desktop browser.

2

This is still an issue for me. My apps are completely unusable on mobile. This is pretty critical for me.

3

What platform are you on, and have you upgraded to the most recent App Store app?

4

I am on android 13. I have the most recent retool app from google play store.

5

Unfortunately we can't repro, but we did have some strange issues with Samsung devices and cookies in December. It's possible your issue is related.

Do you mind testing our 2 most recent app store versions to determine if this is a recent regression?

12/15 release: com.retool.retool 12-15-2023 (1966).apk - Google Drive

12/1 release: com.retool.retool 12-01-2023 (1946).apk - Google Drive

6

my apps work in version 1946. I have not tried 1966 yet.

7

Can you share a video or screenshot of the "Mismatched xsrf token" error?

8

I have just tested and my apps also work in 1966.

1 Like
9

Same problem here! Any solutions yet? I have around 20 users and its messy to coordinate reinstall the app with all

10

@pedrowach can you share more details on the issues you're seeing?

  • Are every one of the users (including yourself) unable to log in? Is the issue consistent?
  • What kind of devices do they have?
  • How long has the issue been happening?
  • Have they ever been able to log in successfully?
  • You mentioned "reinstall the app", can you share more about that process and what it fixes?
11
  1. Most of the user with Android devices.
    The problem is NOT when they log into the app, is when the app run a resource query (my case is postgreSQL query). The queries fail so there is no data, the problem that the console shows says the following:
    thumbnail_Screenshot_20240306_105225_Retool
    thumbnail_Screenshot_20240306_105225_Retool800×1340 99.2 KB

No, is not consistent. Sometimes happens, other times not. Is unpredictable.
2.- Just Android , Galaxy A14 G5
3.-Since first week of January 2024
4.-Not a problem with log in.
5.- To sovle this issue. I've been making them to unistall the Playstore app AND install the apk version. BUT the apk version is showing the same problem

12

I am currently experiencing the same issue on a tablet, on a Galaxy Tab 8 (Android 14). It appears to be device-specific as I can run the thing just fine from my mobile, Galaxy S10e (Android 12). Retool app is up to date on all devices. It doesn't appear to be app-specific as running other apps with other SQL queries, gives me the same error. It is a new phenomenon as the thing was working fine as of Friday 22nd March. Today I saw the error, did the log out/in, updated Retool from the Play Store (it wasn't up to date), some more log out/in, still seeing the same error and same result: app cannot be used because it cannot acquire any of the data it needs.