Retool Mobile apps authentication failure "mismatched xsrf token"

Hi Paulo, thank you for your reply!

  • Cloud
  • Galaxy Tab Active5 5G, Android 14, knox kiosk

Reinstalling the app didn't help. After going through the forum I discovered that manual install of Retool 1946 doesn't produce the error, only Google Play installed. Obviously, we would like to have the latest version of the mobile app in use to avoid any long term issues.

Thanks for sharing those details! Is it this exact same one?

Please share a screenshot of the error if it's not.

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Yes, the same error. Obv different query name. Ours connects to postgresql on google cloud, if that helps to figure out the issue.

I checked internally, and for now, sticking with version 1946 is the safest option. Our engineers are actively working on a permanent fix for this issue so you can use the latest version of the mobile app. We'll update you here as soon as it's safe to upgrade!

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@Paulo Hi. We are experiencing the same issue, and it's very critical for our business. We can't afford to have our customers install apps outside their app store. Do you have any other solution to go through this please?

Hi @Wassim, I'm sorry you are experiencing this. As far as I know, the only solution as of today is using the version listed above. However, I've reached out to our Mobile team letting them know this is not viable for you, and asking for an update on this issue.
I'll get back to you as soon as as possible.

I got an update from our Mobile team that using the newest version should resolve this issue. Please let us know if you are still experiencing difficulties after updating the Retool Mobile App.

I meet the same on samsung phone after I click "Restore app defaults"

Here is my solution.
long press tetool on screen

click icon on the right top corner

click storage


clear both storage and cache and login again.

Thanks for providing that additional context, @AnsonHwang. :+1: Do you see this error often? Or only after pressing Restore app defaults...?

Sometimes