Why does it feel like retool has just pulled one over on me?

I feel like I am discovering that end users in the retool teams package are not actually end users. Everyone in the org is able to edit the app.



Does the marketing team at retool actually think someone reading this could possibly think anything other than "end users will not be able to edit apps"? I really need to know what is going on here. There seems to be a bit of silence from the retool team on this issue expressed in other posts.

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If you set up your organization so that people are not able to edit the apps then that isn't an issue. Remove their edit permissions, problem solved.

Check out permissions tab in Organization settings.

It is in the docs, it's just worded more clearly in a not so obvious place here which says

An external user is priced at the same rate as an end user on the Team and Business plans.

There is also Billing and usage | Retool Docs that states in the note

Organizations on the Business plan can restrict certain users from building or editing apps and workflows using permission groups. This would ensure those users are only billed at the reduced end user rate.

not too sure where you're finding silence, as there's End Users vs. External Users Pricing And Workflow, End Users Feature - Unusable! - #8 by Nicolas_Le_Jeune and How to create end user with Team plan - #5 by Kabirdas. all of which have a member of the retool team dutifully replying

Thanks @bobthebear. I had done a quick search and found an article of someone complaining about this but there was no team responses(just like this post). So it looks like we just have to hope(fingers crossed) that an end user does not stumble into edit mode and make a small change putting them into an edit user? This seems like a really impractical payment tier(teams). A company has no control over people pushing there account into a higher priced account.

Does the Team plan not allow you to toggle edit privileges by user?

Edit user permissions like editing app is available on Business plan

@kschirrmacher Nope. Just blatantly forcing people into the business plan

Thank you for taking the time to express your frustrations and concerns, @Shawn_Crocker. We’re reviewing this feedback with the team internally.

I wanted to start by apologizing for any confusion caused by our messaging. We understand that the distinction between "standard users" and "end users" can be confusing and has been a common point of friction, so we’re working to clarify this. I've reported the feedback in this thread on an internal ticket where we're aggregating feedback and ideas regarding the current Team plan. Each of the existing threads, including this one, help us share direct customer experiences with internal stakeholders who are aware of and actively considering the feedback.

Our updates to pricing last year were aimed at providing more flexibility and affordability, particularly for startups and teams with varying needs. We want to clarify that our pricing model is decoupled from user access controls, meaning that users are only charged at the higher standard rate if they actively make edits within the billing period, regardless of their permission settings.

In situations where it’s not critical to control edit access (e.g. an org has a small, trusted team) and the customer is focused on saving money, then the Team plan might be a good fit. For customers who view access controls as critical, we recommend the Business plan.

We also strive to be flexible with mistakes (e.g. someone clicking edit by accident) and are always happy to work with users on any payment issues.

Should you or any other users have further thoughts or suggestions, we would be more than happy to hear them! Thank you again for taking the time to share this feedback with us and we will also share relevant updates here as we have them.


Hi Shawn and @victoria, the answer to your headline question is because they have.

I promised my client a $50pm solution based on the Team pricing only to find out quite late that a Team 'end user' is not actually an end user. We all know that end users are people using SaaS with 'user' privileges, not people with 'edit' privileges.

We now pay $130pm on the Business plan because I feel it is unacceptable for end users to be able to hit the edit button. I don't mind paying $130pm - if my business case can't afford that then I shouldn't be doing this work.

What I do object to is the fact that Retool think they can word the Team pricing in such a way that it sounds like they have provided actual user privilege controls.

The only hope I can offer you is that after two or three invoices you will forget all about this and things will move on.


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It could def use a rewording. I think it made sense at one point, Retool seems like it was originally meant to design in-house/1st party web apps, probably exclusively but idk I wasn't around then.... basically tools you let your employees or clients use in a safe environment away from the public internet. admin tools really, imo anyway judging from the templates and stuff. with that in mind, end-user would make more sense. not so much anymore though, now it can be confusing using 1 term for 2 groups of users (public users, and registered users that don't have edit access).

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