Hi Retool team,
I am a sole proprietor mostly developing apps for NGOs, universities and other small and social businesses. I'm working a lot with Retool because it has a lot to offer. There is just one thing I can't really understand and I wanted to bring this up here:
You offer the free plan, then the team plan for 10$/user/month and then the business plan for 50$/user/month. This price jump between team and business is what bugs me. It is a 400% price jump. Now, I acknowledge that you get a lot of features for this, but at the same time the business plan is nothing that small and social business nor NGOs will be able to finance.
What is missing, in my view, is a plan where you can at least decide that user A is a devloper, thus able to edit apps, and user B, C and D are only "operators" of specific apps without edit priviliges. I'm not speaking of granular access control, I get why you would offer this in the more expensive business plan. I'm just talking about a general and simple distinction between developers and operators throughout all apps. In my work with Retool I have noticed that the fact that every user in the team plan can theoretically edit an app will lead non-experienced users to accidently do this, which obviously will create a lot of trouble.
In the last weeks I have started to look into other No-Code/Low-Code providers (e.g. Appsmith) and even though their general range of features is smaller than that of Retool, they all provide this distinction for way lower prices. Thus, I'm currently considering to develop all new apps for customers with some of these other provides and eventually transission all exisiting apps away from Retool (which I personally don't want to). This is just because of the inability to assign simple edit rights to Retool users for a reasonable price (again, a 400% price jump seems not very useful here).
I would be happy to discuss this further and hear what you think about this issue. I love Retool and I would be happy to be able to stay longterm with you.
All the best,
Timo