Summary
After a Retool password stopped working and was reset multiple times, a new password now grants access to a Retool workspace, but all apps/code built over the last ~5 years appear to be missing.
AI Response
This pattern almost always means the new login is landing in a different (or newly created) organization than the one that holds the original apps, rather than the apps actually being deleted. Records show more than one Cloud organization is associated with this email address, so the missing work is most likely still intact under the original organization. Log out completely, then sign back in and — when prompted — carefully select the original organization/subdomain (not a newly created one); if a password reset created a second account, the apps will not appear in that new one. Confirming which organization the apps live in and logging into that specific one is the key step to restore access to the existing work.
Sources
Account Unexpectedly Archived
A solved case where being logged out and prompted to create a new account on re-login caused existing apps to disappear — resolved by getting back into the correct original account.
Directly corroborates the situation of a single email being tied to two separate accounts/organizations, which explains why previously built apps appear to be gone after logging in.
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