I am fumbling around trying to get the user login flow setup. I have created custom pages for login, confirm reset password, and claim invitation. That all appears to be working fine. What is not working is when I created a new app which I called 'Send Reset Password Link'. When I am on the custom login page and I click on the link to 'reset your password' it redirects me right back to the login page. Could this be because the page is not publicly accessible?
when I click on this link with a logged out user it redirects me right back to the login page. Since the user does not remember their password, they cannot be logged in when clicking on this link.
Please help me understand what I am missing or doing wrong.
Hello,
We are having the same issue (albeit on self hosted.) The custom-reset-app URL will take the user back to the login page because the custom password reset app is not publicly available and requires authenticated access to use (which the user is trying to resolve.)
When setting up the custom login page through the "Branding" settings, it appears that retool automatically handles redirecting the default login page to the custom login app.
However, it does not appear that there is any control to do the same thing for the /auth/resetPassword (https://mycompany.retool.com/auth/resetPassword) base url. I can control the email event through a workflow but I cant change the screen that is being used to enter the email address that needs the reset link sent to by the workflow.
What's more is that if I were to link to the base /auth/resetPassword URL on my custom login page it offers a "Back to login" hyperlink that takes the user to the base login page; not the custom login app. I would prefer to keep my users on the fully custom-branded experience, even if they are requesting a password reset.
Any insight onto what our options for controlling the "Reset your password" screen are would be much appreciated.
Yes, but that is not the page that is in question. The page in questions is the Reset Your Password link which asks for your email address. That page then sends a link to the users email which then takes you to the page you are showing above.
@dsuby,
Wow! That is missing on the Branding page I think! For now, while I investigate with engineering, can you create a separate section on your login page that collects the email and sends the reset password link to the email? (so just dispense with that extra page...)
Ok, I am new to Retool. Is the branding page new? I find it hard to imagine that I am the first person to discover this if the capability has been around for some time.
Also, am I able to send emails from retool, when trying to work with the email format that the login pages send I received a note saying that it was only available in the enterprise format.
Even though as a user it is a bit different than the expected behavior I can try this. Can you please point me to the thread that you mentioned? Also, have you heard back from the engineers if this is just missing or it is not there for some other reason.?
There is no inherent reason that this custom page is not there. As I understand it, it is a feature that not a lot of users use, and when they DO use it, they can just use the user action from the login page. That being said, if you'd like, I can make a feature request for it.
@dsuby,
I believe you have this issue because your resetPassword query is a global query. Move your queries to the page they are on and you shouldn't have this issue anymore.
I am using the Retool generated page and am not seeing the option to change the scope of anything on the page. Do you still have the json? If you do, do you mind taking a quick peak?
@dsuby,
I built your reset password json into an app here and this is what i see. If you right click on the resetPassword query and convert to page code, it will fix your scoping issue.
