Defining 'External User'

Hello all,

I'm looking to better understand and define 'External User'.

My workplace is interested in building a publicly publishing a form using Retool. Anyone can access the form, complete various fields, and submit the form (submission data saved in a Retool Database).

Are these public users (not authenticated) charged as 'External Users'?

No, they are not. Users billed as external are specific entities that are given access to individual apps and resources within your organization - users that only access a public form don't meet this criteria and don't incur any per user charges.