Defining 'External User'

💬 External Apps
1

Hello all,

I'm looking to better understand and define 'External User'.

My workplace is interested in building a publicly publishing a form using Retool. Anyone can access the form, complete various fields, and submit the form (submission data saved in a Retool Database).

Are these public users (not authenticated) charged as 'External Users'?

2

No, they are not. Users billed as external are specific entities that are given access to individual apps and resources within your organization - users that only access a public form don't meet this criteria and don't incur any per user charges.