Business plan.
months ago, we used a custom domain apps.trapezoidtech.io
for Retool.
about a week ago, we changed to app.trapezoidtech.io
, and it's been working fine after a few hours when the DNS A record change propagated.
now, i tried sending an invite to one of my other emails, and the Accept Invite button (and corresponding "try this in your browser" URL underneath) points to the old apps.trapezoidtech.io
, which fails to load anything in the browser.
here are the steps to reproduce:
- in your admin/logged-in Retool account, go to Settings > Branding > Custom domain and change to a new value. wait a few hours/days to ensure everything is propagated.
- in a private browser window, use a new email from a domain you have no settings for (eg. default groups, auto-join, etc.) click the "Request access" button and see a "we've let them know you asked, wait for their approval" message
- from your admin/logged-in account, go to Retool > Settings > Users > "you have 1 user pending approval" > click Approve
- in the private browser window, go to your email inbox and click Accept Invite. you should see a "not found" error screen from the browser, and see the old domain in the address bar.
- in the email message to accept invitation, you should also see the old domain in the "click this link if you're having issues" URL