Question / Description:
I'm trying to change the domain name via Settings -> Branding -> Domain Name but it fails with an error: "You have reached the maximum number of custom domains for your organization."
Currently, there is no domain name active, but still i can access my account with the old custom domain name (old.domain.com)
@joeBumbaca we're about to do the same this week (moving from /domain.io to my.domain.io) and we would like to reduce downtime for our clients as much as possible. Is this a matter of retool backend being updated? Is there a way of syncing with the team in advance to ensure a smooth passage?
Follow along with the steps in our Docs on how to Configure a custom domain for Retool Cloud. This shouldn't take too long. DNS changes can take up to 24 hours to propagate in some cases. Wait until you can validate that your DNS is configured and propagated before moving forward and it should go smoothly!
Unfortunately we have built an external and client facing platform, so Google OAuth client is not an option. But is helpful to know what is the source of the problem.