White screen (but signed in) after login [Self-hosted]

💬 App Building
1

Any solution to this: I login (successfully) and I see a white screen (faintly can maybe spot the left sidebar loading, but that's it.)

with this error in console:

Screenshot 2025-06-23 at 15.05.12
Screenshot 2025-06-23 at 15.05.121604×308 187 KB

Tried and still doesn't work:

  • incognito
  • resetting password
  • disabling and re-enabling user
  • manually clearing cache, cookies, local storage, session storage, etc.
2

We seem to be having the same problem when trying to view/preview mobile apps in a web browser (editing works fine). Is yours a Retool Mobile app, @Ori ?

After a bit of trial and error I noticed pressing the preview/play button in the upper-right of the editor doesn't work.

image
image334×126 3.91 KB

However, if I go to Releases and History along the left, and select Preview Release on my latest version, the app preview loads properly.
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image368×373 22.2 KB

Comparing the two URL's - the one that was failing to load contained the App ID, while the one that loaded properly had the app name. Copy/pasting the working URL and launching it allowed our users to access the app.

As far as I know this just started happening this morning for us.