Subscribed to Business Plan but now it shows im in FREE Plan. Features of roles and group are no longer accessible

💬 Account & User Management
1

Hello & Happy New year !

I have already subscribed to a business plan but my account suddenly shows that im in FREE plan. I have successfull paid as well just last year for an annual plan in business account. I could not acces the roles and user groups i initial made. Can you assist me?

Screenshot 2026-01-09 at 1.56.26 PM
Screenshot 2026-01-09 at 1.56.26 PM1920×1030 101 KB

3

Hi @John_Michael_Moises,

Thanks for reaching out! Sorry to hear about this disruption.

I can confirm that our billing shows a successful payment for the Business plan. I will let you know about next steps as I look into this further

4

I believe you should be all set now. Let me know if you’re still seeing any discrepancies

5

Thank you Tess!

Yes all is good now :slight_smile: Thank for your immediate response. Appreciate it.

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