Not able to upgrade to business plan from team's plan

💬 Account & User Management
1

Current plan level (Free, Team, Business, or Enterprise: Retool | Retool Pricing): Team
Monthly/Annual (if Team or Business): Annual
Version of Retool (if self-hosted):

Question / Description: We want to upgrade our plan to a business plan as some of our apps have stopped working in the team plan. We are not able to do it via the portal. Getting this error.

A payment error occurred: Payment for this subscription requires additional user action before it can be completed successfully. Payment can be completed using the PaymentIntent associated with subscription.latest_invoice. Additional information is available here: How subscriptions work | Stripe Documentation

2

Welcome to the community, @Rahul_Aggarwal! Thanks for reaching out. If you haven't already, I recommend reaching out to our Support team at support@retool.com. They are specially equipped to help with billing and account questions.

I'll look into this in parallel, just in case it's something that I can readily help with. :+1:

UPDATE: It looks like this has been resolved!