Plan got switched from Business to Free overnight

💬 Account & User Management
1

Question / Description:
Our Business Plan got switched overnight to the Free Version.

Our card was successfully charged on 3 March and then on 5 March a $0 invoice showed in our billing portal

Sent email to support and billing with no response. It's impacting our production.

Can someone here help?

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Hey @p2xbrd - I've escalated this to our account team and they are responding privately now! Thanks for reaching out and welcome to the community. :+1:

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Ty so much!

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