Hi,
Just tried the retool mail as a reminder and it was sent to only 9 different people and they all went to spam. Any idea of how I could avoid this? It is the conclusion of a workflow and I even add a 1 second wait between evey email sent.
Kind Regards,
Hey @MRConcept ,
As you mentioned in your question, I followed the exact same steps in my workflow. In my case, the email successfully lands in the Inbox under the Updates tab — it doesn't go to the Spam folder.
If you're experiencing a different issue or if your method differs from mine, please share the details so I can help troubleshoot it.
I've also recorded a screen capture of my flow to show you how it works.
Hi,
in my case it did not went to the spam, but seems like all the other recipient did received it as spam.
kind regards,
Hi,
In my case, I added a few other user emails as well, and the same email went to the Updates folder — not to the Spam folder. I’ve double-checked that too.
ok thanks. I don't know what to add to this. Should I remove the time between ?
Only difference I can understand if I do see it properly is that you are taking all the emails and send it in one email, but my case is if I have 8 different I need to send 8 different emails.
My flow and yours are quite similar — the only difference is that I used JavaScript to create the test email array, while you used an SQL query. Apart from that, the flow is essentially the same.
so if you have 8 different persons your flow will send 8 different emails ?
Yes, exactly. If there are 8 different recipients, the flow will send 8 separate emails — one to each person individually. Each email is sent based on the addresses in the test email array.
Hi @MRConcept, we've had some issues with retool emails being sent to spam recently, I commented here in this other thread that I sent a bug report out, and we're looking into it.
