Workflow Retool Email Send Error

💬 Workflows
1

Hi team,

Using the free version of Retool currently. Testing a Retool Workflow to run a procedure then sends out 2 different emails to less than 5 people.

However, when the workflow runs, I'm getting the following error, even though the workflow setup is only for 2 emails - not 50.

image

The CRON setup for the workflow looks right as well:

image

Can anyone shed some light as to why this might be?

2

Hey there @dhretool,

Could it be that you may have gone above the 50 emails per hour as you were testing?

1 Like
3

Hey Miguel,

That was the first thought, but after some checking it didnt appear so. I've since solved the issue by moving from Retool Email, to a different email provider.

thanks for touching base - oh, and enjoyed your Builder Talk! Very insightful.

2 Likes
4

Thanks for the follow-up, @dhretool! I can't be certain of the original cause - because it doesn't look like you should have triggered the rate limit - but we generally recommend moving to a dedicated SMTP resource for most production applications, anyway. :+1:

UPDATE: I recently got some interesting insight into what might have happened here, @dhretool. It looks like one email sent to n recipients actually counts as n total emails towards our published rate limits. This isn't how I expected it to work, nor how it comes across in the documentation.