Retool App Crashes

Hey all,

I was building an app yesterday and it was all working fine.
Today I want to use the app but it keeps crashing on Chrome with error code result_code_hung. On firefox it is extremely slow and laggy, but eventually the UI updates correctly.

It happens when I select a table row that triggers multiple queries to run.

My main concern is how to debug this?

There have been similar descriptions before, but apparently they have been resolved: Retool Unresponsive Page - #12 by PeteTheHeat

1 Like

Hey @ErikLT - welcome to the community and thanks for reaching out! :wave:

This sounds less than ideal. :sweat_smile: Are you still experiencing these kind of crashes and long loading times? The first thing I'd have you try is to disable the WidgetGrid feature via the bottom toolbar.

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It seems to be a very rare issue but a handful of customers have reported that this causes certain queries to time out and ultimately crash. We scaled down the rollout of the feature, as a result, so it might have already been turned off for you.

The other thing I would recommend is disabling all your browser extensions to see if the issue persists. I think this is less likely to work, given you've reproduced similar slowness in various browsers, but it's still worth trying!