When clicking the Preview button I cannot see the presentation mode, because "The presentation feature is not in your plan". There's a related issue about it (link above). But I couldn't find a solution other than asking for help on chat support. To make matters worse, the chat button doesn't work.
Welcome to the community, @Armando_Romo! Thanks for reaching out. 
Are you running a cloud or on-prem instance? I see that there is one of each associated with your current email address and the potential cause of this behavior differs between the two.
Hi @Darren,
What's the best way to get support via chat/phone or something synchronous. We are stuck and considering churning off of retool immediately.
We have BOTH an on-prem and a cloud instance, and we use BOTH for different purposes. It's been over a week. This is starting to get ridiculous since we're PAYING for both!
We're having issues with the On-prem instance
We host office hours every Tuesday and Thursday! We'd love to have you join.
The primary issue I'm seeing is the fact that your self-hosted instance has never successfully completed a license check. There are generally two possible reasons for this:
- Your deployment isn't configured with the necessary egress rules, or
- There is a typo - including possible whitespace - in your license key itself.