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My goal: I’m trying to edit an app I made and the page doesn’t load fully - the page title shows a spinner that seems to go on forever with the do you want to keep waiting? pop-up apperaing occasionally.
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Issue: Cannot load page fully in view mode or in edit mode. It appears that the queries are not succeeding based on spinners on each panel in view mode, but when I run the queries in my IDE, they load fine with minimal load times.
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Steps I've taken to troubleshoot: Checked queries in IDE, loaded other apps in the same and our other retool domain. Having similar load issues across both. The particular dashboard I’m trying to edit has more queries and transformers, but even simple apps are not loading.
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Additional info: (Cloud or Self-hosted, Screenshots)
Hey!
Looks like you forgot to attach those screenshots you mentioned. Mind uploading them?
The view from the Console and the Network tab would be awesome – that'll probably show us what's hanging and blocking the load.
Quick question from me: is that app connecting to any external APIs? That could also be the culprit.
Hey, I see that 403 Forbidden error. Sometimes errors like that are caused by browser extensions blocking requests. Do you happen to have an ad blocker (like AdBlock or uBlock) running? If so, try disabling it for your Retool domain or just opening the app in an Incognito window to see if that fixes it.
No adblocker that I can find. I created a new app with just one query and it also seems to not run the query. The title shows an endless loading circle and devtools shows the below. I can’t use an incognito window due to how my org manages the SSO.
Hi @kvilberg,
At first I thought there might just be race conditions from several queries all trying to load a lot of data at the same time. But your mention of even small and simple apps not loading either leads me to think the app may be in a corrupted state.
What is the UUID of the app?
What do you see when you look at the Timeline panel inside of Retool's debug tool?
