Hey Rodrigo! We definitely have users with working Jira resources.
For your specific issue, it'll depend on how Jira’s specific access token refresh flow. i.e whether they respond to the request to refresh the token (expected) as a response or if they have a non standard flow to set the token.
I would expect that the refresh flow does not need to be accounted for (i.e should work without whitelisting) but I’d definitely test it to confirm.
Though this approach will probably cause frustration later on when issues arrive, and you’ll have to re-whitelist those IPs whenever you need to re-authenticate e.g to grant new scopes, or when JIRA api runs into issues.
Hi @victoria , we are experiencing the same problems. The JIRA API is connected to our cloud instance and works perfectly fine, but after a few days we get an authorization error and have to reconnect again. We are using the domain format (api.atlassian...) for connecting just as Rodrigo, so it seems to be the same thing.
Hi Rodrigo and Barbara! Thank you both for surfacing this, happy to look into it with you. Would you mind sharing a screenshot of the errors you're getting? And do you see any errors in your browser console?