Issues Configuring Custom domain name

Current plan level (Business):
Monthly/Annual (Business):
Version of Retool (if self-hosted):

Question / Description:


We are setting up the branding for our web app on and have followed the dns mapping instructions. 3 custom A records mapped to Retool’s IP addresses:

But it still cant seem to connect via the branding settings, perhaps it takes time to propagate

Can you help,


Fixed this it was a conflict with the aaaa record IPV6

Hi @Erik_HedgeID, welcome to the forum! :wave:
We are happy to see you were able to figure it out.
Thank you for the update!