Inquiry About Student Account Form Response Timeline

Account & User Management
1

Current plan level (Free, Team, Business, or Enterprise: Retool | Retool Pricing): Free
Monthly/Annual (if Team or Business):
Version of Retool (if self-hosted):

Question / Description: Hello, I completed the Student Account form and was wondering when will I hear back? I'm planning on using Retool for my School Projects.

Thanks!

2

Hi @Moka :wave:

Welcome to Retool! An automatic reply should come within a few days of applying. Have you checked your Spam folder?

3

Hi @AbbeyHernandez

I did check my spam folder and yet to receive anything.

It’s been more than a week now and there is no response.

Please let me know who I should contact in this matter.

Thank You.

4

Hi @Moka :wave:

Very sorry to hear about your frustrations here. The best next step is to reach out to account support by emailing support@retool.com. It's possible that you applied without an edu email, which won't trigger our automated response. They'll get you sorted!

Some details to include in your message to get you helped more quickly:

  • Could you let us know which email your account is registered under?
  • Additionally, could you ensure that you're signing up with your student email?
  • If the student status isn’t clear based on the email domain, please provide some form of evidence to confirm your student status.
5

Looks like you're being helped through email. I'm going to close this thread. for now. Thank you!