Custom domain gives 404 always

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Issues Configuring Custom Domain

I am looking to setup a custom domain for my Retool Cloud instance and am having issues. [Screen Shot 2024-03-25 at 9.47.42 AM] I have added 3 A Records with my DNS provider (Namecheap) and am seeing them show up in dig results. [Screen Shot 2024-03-25 at 11.00.37 AM] However am still seeing issues when Retool is attempting to verify the domain. It has been over 72 hours since setting the DNS records so it does not appear to be DNS delays. What else can I do to debug? Here are my Nameche…

and

Unable to create embed URL

Hello, I am unable to generate an embedded app URL via POST-ing to the following URL: https://*redacted*.retool.com/api/embed-url/external-user with the following fields: l andingPageUuid = *redacted* groupIds = *redacted* externalIdentifier =*redacted* environment = Development I have verified all of the details above. The error returned is a 403 with the following body: { "error": true, "message": "Group does not belong to organization" } And the following headers: date: Tue, 26…

There seems to be something broken, unfortunately there has been no response from support on this via the forum or email.