Can't find organization and cannot create it

💬 Self Hosted Retool
1

Scenario

I'm installing self-hosted Retool using helm, on EKS. Everything comes up, but... I can't create an organization or auth.

Issue

When I land on the auth page, I can click the Sign up link, to create an organization. This puts me through the Google SSO auth flow, but then returns me to the login page and shows the following error:

Screenshot 2025-03-26 at 11.53.38 AM
Screenshot 2025-03-26 at 11.53.38 AM990×710 32.9 KB

The Pod logs and such don't reveal anything, to be honest. So... I'm completely lost on why this is happening. Has anyone else run into this before? Something with my OAuth integration maybe?

Notes

This is a totally fresh Postgres. Doesn't show anything in its records. In fact... I don't even see any schemas in those databases, other than the public one. Should there be more?

2

Just in case someone else runs across this in the future, I was able to resolve this issue, even though I'm still not sure why it was coming up. I ended up completely uninstalling everything, generating a new organization and license key through the Retool portal, and installing it all over again, and the issue went away. I'm guessing it had something to do with the account that generated the license key matching the account's domain that was attempting to sign in using Google SSO.

3

Hi @nbmoody,

Apologies you had this issue to begin with :sweat:

That was very odd that you were not able to find your org, glad it was resolved. Sometimes a hard restart works when everything else has been tried.

Thank you for sharing your experience resolving this for any future users that may run into this!