Cannot login or reset password on an on premise install

Self Hosted Retool
1

Installing on k8s using retool-helm and default postgres install. Values.yaml setup as per online doco
COOKIES_INSECURE=true
I have my license key inserted

I can login to my.retool.com and see my account all ok.

I get the login screen for local retool but getting "incorrect email or password" whenever I try to login. Have tried all variations of passwords, past and present. When I click on "Forgot Password?" I get the reset password screen and enter my email address and click "send reset link".
At this point I get a bizzare email telling me firstly that someone tried to reset my password but not to worry as no changes made to my account and in fact I don't have an account with my email?

Any help appreciated. I see there have been others with similar issues in the past but I couldn't find a resolution trying out all suggestions I could find.

2

Hey @stuarth!

Once you set up your self-hosted deployment did you go through the step of creating a new org at the login page? You'll be creating a new database with fresh user tables etc. and with that, a new user to log in with.

The account at my.retool.com is specifically a billing account that's associated with your deployment via the associated license key. It can be switched out by changing the license key without necessarily impacting the instance otherwise.

3

Answer from Laurente

I was being redirected to /auth/login all the time by my browser (account with shared bookmarks etc.). Login wouldn't work until I had completed the signup step, which I had forgotten about.

So went direct to http://localhost:3000/auth/signup in order to setup org on first login. And all is now well.

Cheers

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