Unable to connect to newly built self hosted environment on AWS EC2

💬 Self Hosted Retool
1

Hello,
I have just deployed a self hosted environment on AWS EC2 and have hit an issue as I am unable to access http:///auth/signup (I have redacted the IP address) - keep getting the following message on the web page:
This page isn’t working
didn’t send any data.
ERR_EMPTY_RESPONSE
Reaching out for some help please - not sure where I may have errored for this issue to occur.
HELP! Please :slightly_smiling_face:
p.s. I do not have a pure development background

  1. My goal: connect to environment
  2. Issue: Unable to access site - I have just deployed a self hosted environment on AWS EC2 and have hit an issue as I am unable to access http:///auth/signup (I have redacted the IP address)
  3. Retool version & hosting setup (Docker, K8s, cloud provider, etc.): 3.284.5-stable on AWS EC2
  4. Error message(s) or screenshots:
    This page isn’t working
    didn’t send any data.
    ERR_EMPTY_RESPONSE
  5. What I’ve tried so far: checked container is running, all connections and configuration files are as per instructions, tried to access from different browsers and devices.
4

Hi @Resh,

Can you share a screenshot of the error message?

Have you followed all the steps from our docs on deploying on EC2 here?

6

Hi @Resh,

Just wanted to check if you had any screenshots of the error you are getting or a screen recording of the behavior you are seeing.