Unable to authenticate account

  • Goal: Authenticate Gmail account with Retool. Once the user completes the authentication, they should be able to access and search data using the apps.
    Currently, a user is having trouble authenticating their Google account with Retool. When she tries to authenticate, the "Needs Authentication" notification still appears and they're unable to see any search results.

  • Steps/video example: Troubleshooting Retool Issues - 15 March 2024 | Loom

Our admin confirmed they should have the same access as the rest of our team members. Please advise.