Current plan level (Free, Team, Business, or Enterprise: Retool | Retool Pricing):
Monthly/Annual (if Team or Business): Business/Annual
Version of Retool (if self-hosted): Retool version 3.203.0
Question / Description: Our finance team, as well as CTO has been trying to get hold of the new invoice for the 2025 billing cycle. We have logged support queries which go unanswered. Please, can we get support as we no longer have access to our ReTool instance.
Hi Alessia,
I’m really sorry for the delays and the trouble this has caused — I completely understand the frustration, especially with the billing and access issues.
I've escalated this to your account manager for a quick resolution, and we've extended your license key in the meantime — you should now have access to your instance. If you're still running into any issues, please let me know and I’ll look into it as a priority.
Best,
Milly
Thank you so much Milly. Our AM has also made contact and that has made my day!