If you see a "Your subscription is ending in a month" or a "Subscription is ending in x days" banner at the top of the screen, this means that Retool needs to update the payment for your plan.
This typically happens because we need to approve a recent payment, or your team needs to coordinate with Retool for your next payment. If it's the latter, we can still hide the banner from your end users while we sort out the details!
What to do?
1). Ideally, find out who your Retool admin is at your company.
2). Have your admin reach out to your account executive here at Retool.
3). From there, we’ll sort out the billing & reset your account so that the banner goes away.
4). The banner should disappear from the UI on the next license key check (every 6 hours) or if you go to your advanced settings page and press "check key" to manually check this.
I've added payment method and confirmed that "You've successfully subscribed to the Retool Business plan..." however I keep getting met with free trial ended popup. I'm unable to edit or use the app at all.
@Tess Our organisation, has a subscription valid until 2025, yet the platform shows it expires in 8 hours.
Tried to reach Retool support but no help yet.
