I paid the renewal like many month ago and my credit card info is still registered but I continue to see the banner.
Hi @Eric_Melka,
Is this for the leclubeq Cloud account? What do you see on the Settings -> Billing page? On my side, it shows an active Team plan subscription ![]()
Yes it is for Leclubeq cloud account :
![]()
I indeed have an active plan but still see the banner
Hey @Eric_Melka,
Thanks for the screenshot! Our team is investigating this bug, but we were able to remove the banner for your account in the meantime ![]()
Let me know if any other questions/issues come up
1 Like
Update: For anyone who is experiencing the Your annual plan is set to renew on... banner issue but have renewed already, you can also reach out to Retool Support for account and billing assistance
Someone from the team will help sort this out!
-Jen