Self Hosted docs now state Enterprise Only

đź’¬ Self Hosted Retool
6

Jack, Keith -

I appreciate you all being direct and we owe you the same.

First: We apologize we handled this the way we did. You should have heard this from us directly before seeing it reflected in the docs. That’s on us.

Here's what's happening and why:

We've stopped offering self-hosted deployments on self-serve plans for new sign-ups. Self-hosting carries real infrastructure, security, and compliance weight, and we've concluded we can only support it properly through our Enterprise offering where we have the right relationship with customers to do that well and effectively.

We believe this is the right long-term decision. We also understand it’s a hard change for some of you, and we should have communicated it more clearly and directly.

Jack, when you've built client engagements around self-hosted Retool, learning about this through a docs change can feel abrupt, and we understand that.

So let me be specific about what this means for you:

  1. If you're an existing self-hosted customer, nothing changes right now. Your deployments will keep running and your capabilities will stay the same - this is not an end-of-life announcement.

  2. If we eventually sunset legacy self-hosted plans, you'll know well in advance. There are no current plans to sunset legacy self-hosted plans. If that ever changes, we will provide at least six months’ advance notice so you have time to plan with your clients and make decisions deliberately, not under pressure.

  3. If you're mid-engagement with a client on a self-hosted deployment, that work is not disrupted.

  4. For future self-hosted needs, new deployments will go through our Enterprise sales team. I know that's a significant shift, especially for smaller agencies and independent builders. If you want to have a conversation about what that looks like for your situation, please reach out to me directly - I'd genuinely rather work through it with you than lose you.

We made the right decision for customers but it was wrong to not communicate it clearly and we promise to do better. If you would like to meet to chat directly, happy to arrange that!

Best,

Abhishek Gupta

Head of Product

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