ReTool Public App Not Working in Safari

App Building
1

So far, the public app I've developed works great! It shows up in my Safari and Google Chrome browsers just fine.

https://elevatedschool.retool.com/p/rate-my-feedback?rid=6ku6kFCpFXxWzg

However, when some of my staff try to access my public app link in Safari, it results in them having a blank page.

Upon some investigation, they sent me this screenshot of their console.log page, and it looks to be an issue with ReTool throwing a 404 issue.

BrokenSafari
BrokenSafari2726×848 244 KB

Weirdly enough, it works for both of us when we use Google Chrome though.

I'm wondering, how can I reproduce the issue in our browsers to uncover why this is happening? Is there any way to export environmental variables that ReTool is using, or capture the browser state beyond this console.log? I'd like to get this public app working for all browsers that are customers may be using. Thank you!

2

I just asked my staff to record a Loom, and it looks like another member is experiencing the same issue (of, can't find variable a), and then causing a 404.

Weirdly enough, refreshing the page does fix it.

3

Hi @Jeffrey_Yu,

Thank you for reporting this issue. I haven't been able to reproduce yet. Is this a shortened loop of the loom your staff recorded? If so, would you mind dropping the loom link?

4

Yes, here is the loom link shown: Google - 12 June 2024 | Loom

Let us know what information you would need browser-wise to reproduce the issue!

5

Thank you! Is there in difference in the version of safari or devices?

6

This is what my staff said:
MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports) and Safari ver 15.3

7

My other staff said this was their setup:

My Macbook is a 16 GB MacBook Air (M1, 2020) and my safari version is Version 15.4 (17613.1.17.1.13).

8

Thanks! I've added all of this and this conversation to your ticket. Does the link still exist? I've noticed it's no longer working on Chrome.

9

Oh this is so bizarre, I replied over email but it looks like it never updated this forum post. I'll put it here.

Oops sorry! Yes I deleted the old link. Please use this new one instead -- I'll make sure to not delete it!

https://elevatedschool.retool.com/p/rate-my-feedback?rid=ywlLYlYPoAd4ii

1 Like
10

Thank you!

11

Hello! Following up on this thread.

12

Hey @Jeffrey_Yu :wave:

Thanks for checking in!

One more thing we can try is upgrading to a newer version of Safari Retool supports, version 17.5. Another thing that may be helpful is looking into what extensions these users have or settings they have enabled to see if that could be the cause.

13

Got it. It sounds like this is mostly a niche issue for that user, so we won’t worry about it for now. If it comes up en masse, we’ll investigate further!

1 Like
14

Sounds good @Jeffrey_Yu, thank you! I will follow up if we see this as a widespread outage or have any other recommendations for you!