Retool don`t load any apps or data

Account and User Management
1

Hi all, i met an issue while logging in retool. Page was loaded for 10 minutes and than just webpage header appeared. all apps extremely long loading. No response from app scripts and retool db

2

Hello - Feel free to subscribe to the incident page, actively investigating an issue with the cloud platform at the moment.

3

same here

4

hi same here, retool don't load

5

Hey all, we resolved the issue a little while ago and no longer see it happening on our side. Let me know if that's not the case for you. Thanks!

6

Thank you so much))) Apps now working properly, but Retool DB in not responding. It shows tables, but don`t load data. Also queries to DB are not working at all

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7

Im sorry, but again Retool not loading or loading super slow

8

Seeing same issues this morning. Either not loading or loading very slowly.

9

yep. app is down.

10

Hey all, sorry for the inconvenience, we are seeing the same issue as yesterday. The team is currently looking into this and the status page will be continue to be updated as we progress.

11

Down, again!

12

Thanks for the update @joeBumbaca - have you had any indication from the team on when this issue will resolved? Our team are currently blocked.

13

Folks, uptime has reduced to 98.5% due to daily blockage. Is there a reason on why is it happening daily?

14

Hey all, things look to be recovering and the eng team believes they have identified a root cause. We will be putting out a fix ASAP. As noted on the status page, this issue is categorized as a "major outage," so it's definitely being prioritized as such internally. It appears to be sporadically impacting a portion of Cloud accounts (accounts on retool.com); on-premise accounts should not be impacted by this incident.

15

Hey everyone, just wanted to pass along some additional information regarding the cloud incident on 3rd and 4th this week.

The outage was due to improper exception handling in our application code, which was unexpectedly triggered by a transient state in our database. This issue was closely linked to an internal support tool, adding to the complexity in diagnosing and fixing it.
We're really sorry about the hassle this caused and appreciate your patience while we got everything back on track. The good news is that we've fixed the problem and have put new testing and monitoring measures in place to make sure it doesn't happen again.
Your experience with our service is super important to us, and we’re doing everything we can to ensure it’s smooth and reliable.
Thanks so much for your understanding!

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