Retool DB Down?

None of my apps seem to be loading and I can't pull up the database at all. An ETA for being back up?

Still having issues. We cannot access any of our apps or resources. Can someone please help? @jmann?

It appears that the databases are starting to recover.

Still a bit frustrating that there has been no mention on the forums, no indication on the status pages, and a couple hours of our business being completely shutdown.

I'm glad it's getting resolved, but not a great experience.

Hey @Nick_Goudreau - Didn't see anything like this more generally, only a maxed-out CPU and connection count for your database around the time you reached out. Were there any heavy queries or workflows running around that time?

We did not have anything running. No queries would load and all timed out after 2 minutes, the database page wouldn't even load all the tabs, and no data was populating on the resources page or on any queries.

Hey @Nick_Goudreau,

How has it been since the database started to recover?

Retool Database is designed to be a convenient way to store data to use within or outside of Retool, but it is not designed to be a highly-available, scalable database service. If your team consistently sees maxed-out CPU and connection count issues, it may be worth self-hosting your own Postgres DB for at least some of the larger/more heavily queried datasets.

Could you also check how much storage you are currently utilizing?

CleanShot 2025-01-15 at 22.45.29

HI @Tess! It's been better since then. We currently are using 1.5GB.

We're starting the process of moving off of retool. It has been good, but it's about once a week right now that it has issues for a few minutes. It doesn't have issues for almost 3 hours typically.

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Glad it's been better - that's what I'm seeing in our logs as well. Really sorry to hear it was impacting your team for so long this time :disappointed: Thank you for flagging it here and keeping us posted.

We definitely have an opportunity here for better error messaging and self-service database controls.

Hey, I'm also experiencing issues with my app. It crashes unexpectedly every few days. My current workaround is to restore previous versions, but this has caused me to lose significant work. Could you please help identify what's causing this?

Hi @PaulaG,

Thanks for chiming in. I replied to you on this thread :slightly_smiling_face:

Generally speaking, if you are consistently seeing symptoms of maxed out cpu/connections (below the storage limit but unable to load the Retool DB page, unable to run Retool DB queries, etc), it's worth reviewing heavier workflows/app queries and considering self-hosting your own Postgres DB. If you're unsure of whether your account has maxed out cpu or is running into a separate issue, we can investigate on our end.