Retool app not available in some regions?!?!

Client can not access apps. https://recordio.retool.com/
I set my region in Asia. It helped to get access to admin panel, but still loading super long.

But when he tries access an app - just nothing.
It seems to be that https://retool-edge.com/ is just blocked in Russia? Could it be true? And if so, what can I do? Client paid me money for deployment on retool, and I paid for retool. What to do?

Hi @bigbear,

Apologies for the issue.Retool is blocked not blocked in Russia, we have global cloud servers. But some countries might limit ingress from international cloud servers.

I just found our docs on setting Regions for cloud hosted orgs, the other user may need to set their region to Asia as well.