Retool Web App not loading / blank page after Welcome Tour also failed

đź’¬ Queries and Resources
1
  1. My goal: To use Retool
  2. Issue: After the welcome tour failed (it stopped midway and became unresponsive), I have not been able to get Retool to load up on my “home page” [domain.retool.com]
  3. Steps I've taken to troubleshoot: Hard refresh
  4. Additional info: It’s on Cloud, at sanddollardesign.retool.com and tried to access via Chrome.

Console errors:
(index):78 Running ViteJS Retool app variant
(index):1 Access to CSS stylesheet at 'https://retool-edge.com/assets_vjs/main-CYEVdsHA.css' from origin 'https://sanddollardesign.retool.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.
retool-edge.com/assets_vjs/main-CYEVdsHA.css:1 Failed to load resource: net::ERR_FAILED
(index):1 Access to script at 'https://retool-edge.com/assets_vjs/main-Dq_wP6lr.js' from origin 'https://sanddollardesign.retool.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.
retool-edge.com/assets_vjs/main-Dq_wP6lr.js:1 Failed to load resource: net::ERR_FAILED
(index):1 Access to script at 'https://retool-edge.com/assets_vjs/routeAssumptions-CoSRnCq6.js' from origin 'https://sanddollardesign.retool.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.
retool-edge.com/assets_vjs/routeAssumptions-CoSRnCq6.js:1 Failed to load resource: net::ERR_FAILED
(index):1 Access to script at 'https://retool-edge.com/assets_vjs/src-index-BEQVYKDg.js' from origin 'https://sanddollardesign.retool.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.
retool-edge.com/assets_vjs/src-index-BEQVYKDg.js:1 Failed to load resource: net::ERR_FAILED
inject.bundle.js:232 [ChromePolyfill] Chrome API support enabled for web context
(index):1 Unchecked runtime.lastError: The message port closed before a response was received.
(index):1 Unchecked runtime.lastError: The message port closed before a response was received.
page.js:285 Uncaught (in promise) Error: Call timed out backgroundScript.runPageLoadHook
at makeTimeoutError (page.js:285:27)
at page.js:876:26

3

Hey there @jacovdh,

There are several posts on the forfm around this right now, and this is most likely due to the global cloudflare outage.

Linking this post to this other one here:

2 Likes
4

Hi all, this should be resolved along with the Cloudflare outage. Let us know if there are any other issues!