Reset MFA for admin account

A few weeks ago our admin purchased a new phone and didn't set up MFA on the new phone until it was too late. We have reached out to support@retool.com several times and haven't heard back from them at all. Is there a number we can call or another way to reach support to get this done? Thanks!

Hey @dwhansen-cbg, looks like you are in contact with our team and they are helping you out with this with the help of our security team.

For future reference, requests for resetting MFA on admin accounts that are locked out (with no other admins in the organization) can be directed to our security team. We've got that and additional information about accounts, billing etc here!