Permission Groups not Visible on self hosted Retool

Good day,
We have an issue where on our self hosted we get 500 internal error on Permission groups, can you help us with a resolution please

Request URL

https://retool.sedric.ai/api/organization/permissions

Request Method

GET

Status Code

500 Internal Server Error

{"error":{"errorType":"UNCAUGHT_ERROR","msg":"error:1C800064:Provider routines::bad decrypt","stack":"Error: error:1C800064:Provider routines::bad decrypt\n at Decipher.final (node:internal/crypto/cipher:193:29)\n at dps (/retool_backend/bundle/main.js:134:40342)\n at yps (/retool_backend/bundle/main.js:134:45241)\n at ml (/retool_backend/bundle/main.js:134:43622)\n at Li.get (/retool_backend/bundle/main.js:1591:40978)\n at Li.get (/retool_backend/node_modules/.pnpm/sequelize@6.31.0_patch_hash=dk6qy5gyzbjysuc4vxu23jnkrm_mysql2@2.3.3_oracledb@5.3.0_snowflake-_geltwdb3fqjepyd2eep3x2qxtu/node_modules/sequelize/lib/model.js:2168:41)\n at Li.get (/retool_backend/node_modules/.pnpm/sequelize@6.31.0_patch_hash=dk6qy5gyzbjysuc4vxu23jnkrm_mysql2@2.3.3_oracledb@5.3.0_snowflake-_geltwdb3fqjepyd2eep3x2qxtu/node_modules/sequelize/lib/model.js:2190:33)\n at xFp.Model.toJSON (/retool_backend/bundle/main.js:5726:66418)\n at JSON.stringify ()\n at stringify (/retool_backend/node_modules/.pnpm/express@4.21.2/node_modules/express/lib/response.js:1160:12)\n at ServerResponse.json (/retool_backend/node_modules/.pnpm/express@4.21.2/node_modules/express/lib/response.js:271:14)\n at ServerResponse.json (/retool_backend/node_modules/.pnpm/dd-trace@3.58.0_graphql@0.13.2/node_modules/dd-trace/packages/datadog-instrumentations/src/express.js:35:17)\n at ServerResponse.send (/retool_backend/node_modules/.pnpm/express@4.21.2/node_modules/express/lib/response.js:162:21)\n at /retool_backend/bundle/main.js:9391:1632\n at process.processTicksAndRejections (node:internal/process/task_queues:95:5)"},"errorType":"INTERNAL_ERROR","level":"error","message":"Global uncaught error","msg":"Internal server error: error:1C800064:Provider routines::bad decrypt","organization":{"id":1,"name":"xxxxx.xxxxx@sedric.ai"},"pid":135,"requestId":"85ee4d5f-6249-4e82-aea7-7ba807852356","sequelizeConnectionCount":1,"sequelizeCount":33,"stack":"Error: error:1C800064:Provider routines::bad decrypt\n at Decipher.final (node:internal/crypto/cipher:193:29)\n at dps (/retool_backend/bundle/main.js:134:40342)\n at yps (/retool_backend/bundle/main.js:134:45241)\n at ml (/retool_backend/bundle/main.js:134:43622)\n at Li.get (/retool_backend/bundle/main.js:1591:40978)\n at Li.get

Hi @Pelumi_Fapohunda , could you please provide further details about your deployment? Are you trying a new deployment using Self Hosted? Which environment are you using (GCP, AWS, on-premisse)? Did it happen after you tried to integrate with Okta, or so? Glad to help once you share more details about it.

it is deployed with aws, it happened after a redeployment of retool service, i believe the encryption key changed but i reverted and still same error, i cant see permission groups

Hi @Pelumi_Fapohunda,

So this occurs when you click on the 'Permissions' tab from the org settings page, correct?