Unable to rename App

alucero · April 23, 2024, 8:32pm

get an error "TypeError: cannot read properties of undefined (reading'message') when trying to rename an app.

any thoughts ?

alucero · April 23, 2024, 9:06pm

this is on 3.39.0-edge

AbbeyHernandez · May 9, 2024, 8:57pm

Hi @alucero,

I was unable to reproduce this on my end. Are you still having issues?

alucero · May 10, 2024, 5:57pm

Yes. I'm waiting for your next stable release to try that and see if that fixes it.
I'm unsure if I can change versions from 3.39.0-edge to 3.33-stable.

thanks

AbbeyHernandez · May 30, 2024, 9:36pm

Hey @alucero,

Just checking in again to see if this is still an issue?

alucero · May 30, 2024, 10:16pm

yes, still an issue, but we are still on the same version.

AbbeyHernandez · May 30, 2024, 10:22pm

Thanks! Looking into this now.

AbbeyHernandez · June 7, 2024, 10:53pm

What type of browser are you using? Are you able to rename an app when it's open in edit mode?

alucero · June 14, 2024, 10:40pm

upgraded to 3.52.1 and the issue still persists. sigh

alucero · June 14, 2024, 10:42pm

same error when in edit Mode. I'm using Chrome 125.0.6422

AbbeyHernandez · June 17, 2024, 5:21pm

Hey @alucero,
Hope you had a good weekend. Would you mind providing some more information that should help our team troubleshoot:

Is this happening with all of your apps?
- If not, can you share an export for me to test?
Can you save other changes to the app?
- Does the issue happen for everyone in the org?
Are there any errors in container logs?
What plan are you on?
- If self hosted, do you have access to source control?

Thank you for your patience!

alucero · June 17, 2024, 5:51pm

yes , happens with other apps cannot rename
yes we can save changes, yes happens to everyone in the org
no errors in the logs
self hosted.

on a related note, we cannot save changes to db resources either.

AbbeyHernandez · June 17, 2024, 5:54pm

Thanks for getting back to me so quickly! Just followed up with our dev team.

AbbeyHernandez · June 17, 2024, 5:55pm

That is good to know. The two issues may be linked.

AbbeyHernandez · June 17, 2024, 6:43pm

Hmm, we haven't ran into this issue before so we may need to gather more information to get a better grasp of the problem. Apologies in advance for the barrage of questions.

Please grab the requestId from the failing request in the Networking tab of your developer tools and then share all container logs from all Retool services that have that requestId UUID.
If known, what version did this start on?
Would you mind sending over a video of the editing resources bug?
It looks like your encryption key is missing. Has this been resolved?

To get that request-id:

Inspect the page
Click Network
Click the clear button on the upper left hand side
Make the request to edit
Click the request
Copy the X-Request-Id
Screenshot the Response tab

alucero · June 27, 2024, 4:55pm

I couldn't click to rename in Chrome with web developers tools, so I tried it in Firefox.

I was tailing the logs for retool-onpremise_api_1 , i didn't see a request.

here are FF response headers:

Connection: Keep-Alive
Date: Thu, 27 Jun 2024 16:49:24 GMT
Keep-Alive: timeout=5, max=100
Server: Apache
Strict-Transport-Security: max-age=63072000; includeSubDomains; preload
Vary: Accept-Encoding
X-Content-Type-Options: nosniff
X-Frame-Options: SAMEORIGIN
content-length: 72
content-type: application/json; charset=utf-8
etag: W/"48-s/4uL9Tc8t+RnmYAFWZkEncx5yI"

Accept: text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,/;q=0.8
Accept-Encoding: gzip, deflate, br, zstd
Accept-Language: en-US,en;q=0.5
Connection: keep-alive
Content-Length: 60
Content-Type: application/json
Host: retool.jelli.net
Origin: null
Priority: u=1
Sec-Fetch-Dest: document
Sec-Fetch-Mode: navigate
Sec-Fetch-Site: cross-site
Upgrade-Insecure-Requests: 1
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:127.0) Gecko/20100101 Firefox/127.0

response
{"success":false,"message":"Authentication failure. Missing xsrf token"}

we started seeing this issue on 3.39.0-edge
video

encryption key issue resolved

AbbeyHernandez · July 1, 2024, 8:15pm

@alucero @mikec,

Could you please navigate to Settings > Permission Groups and Settings > Users and send a screenshot to show the permission group. As well as a screenshot showing View, Edit, Own permissions on the impacted Apps, Workflows, Resources.

Some additional questions: