I used the mobile app yesterday. Today it asked me to log-in, not normally a problem and logged in all the time in the desktop UI. But today I just get taken back to the login page after I log in.
I've tried both the cloud hosted option and the Android mobile apps suddenly not working - #29 by bca workaround but no help.
Current app version with no updates available from the App Store.
I'm getting the successful login form a new IP address emails but not actually able to use the app
We have several users as well who are stuck in a loop of logging in, then being kicked back into the sign in screen.
Hey all - we're aware of the issue and are currently investigating! I'll share any updates here.
@mawdo81 @cirno -
we just rolled back a change we believe was the cause of the issue. can you let us know if you can log into Retool Mobile?
Unfortunately no difference yet.
Same issue here. We need this fixed asap.
Hi y'all - sorry again for the disruption.
For those who've been hit by the sign-in issue today:
Thanks, working for me now on iOS, but this was quite a poor slip for it not to be caught internally, to get to production AND require such drastic steps to get back in. It's a pain for my clients not just me and other users on here.
I hear you and sympathize, @mawdo81. As soon as this is fully resolved, we'll provide an update here and make sure the customer impact is understood during the postmortem.
Credit where it's due though. Now I'm back in I'm finding it better than previously. App State data was being lost when switching from my retool app to another iOS app then back. This was seriously frustrating.
Not sure how its related but that problem appears to be resolved.