Retool Android mobile app crashing on update to v3.191.0

💬 Mobile
1

Hi Retool team,

After updating the Retool Android app to v3.191.0 from the Play Store, the app crashes immediately upon launch. This issue is not isolated — we’ve tested it across multiple Android devices, and the app crashes on every single one where the update was applied. So far, we have tested on over 30 devices, with different versions of Android.

This has had a severe operational impact for us:

  • We have over 100 mobile users on Android.
  • Our field operations have come to a complete halt today due to this crash.
  • Clearing cache, reinstalling, and using different devices has not helped.

We’re extremely disappointed with this instability — especially considering the amount we pay for Retool. Reliability is critical to our operations, and an issue like this should never make it to production.

Please advise immediately:

  • Is there a known fix or rollback option?
  • When can we expect a hotfix?

Thanks,
Mohsan

2

Same issue here - tried complete uninstall reinstall and it won't load.

All users affected.

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This isn't the first time we've experienced issues like this on the Android app. This coupled with Retools extremely slow support for non-enterprise customers makes it very difficult to run business critical processes on mobile.

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4

Thanks so much for surfacing this!

I was able to recreate this on my end and have just gone ahead and raised an incident for our engineering team to look into this ASAP.

Will be in touch with updates as I am made aware.

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5

Is there a way to access the previous apk file so we can continue with our business?

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6

We are currently rolling back to the previous version to unblock you.

I'll let you know when this is complete!

Follow along on our Status page here: Retool Status - Retool Mobile on Android v3.191.0 facing crashes on load

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7

We’ve identified the root cause of the crash affecting Retool Mobile v3.191.0 on Android and have submitted a patched version (v3.191.1) to the Google Play Store for review. Based on typical review timelines, we expect the update to be approved and available for download within the next few hours.

In the meantime, for users currently blocked by the crash, we’re providing a temporary workaround: Link here

You can manually install the patched version by downloading the APK directly from the link above.

Please note that this version has not yet been verified by the Play Store, so you may see a warning during installation. Follow on-screen instructions to allow the installation if you choose to proceed, and agree to update the current app.

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11 posts were split to a new topic: App with pending offline data crashing shortly after loading