Mailto: links not opening email app in Retool Mobile

[Laiba_Saleem]

I’m trying to open the native mail client (e.g., Gmail) from a button in Retool Mobile using the Open URL action.

For emails, I’m using:
{{ "mailto:" + item.email }}

nothing happens, no error, no Gmail app, no prompt.

I also tried unchecking Open in a new tab and different URL formats, but the result is the same.

[WidleStudioLLP]

Hello @Laiba_Saleem Welcome to The Retool Community,

In Retool Mobile, the Open URL action won’t handle mailto: or tel: links properly in many cases, because the in-app webview doesn’t know how to hand those over to the native email/phone apps. That’s why nothing is happening when you click your button.

I’ve tested some reliable workarounds, and they’re working perfectly in my app :

• Paste this in click handler

{{ ("mailto:" + item.email) }}

I’ve also included screenshots for clarity :

If you have any questions, feel free to reach out!

[Laiba_Saleem]

Thanks, its working now

[WidleStudioLLP]

Welcome @Laiba_Saleem