There is no way to report an issue or get support, you have not been processing my jobs, they hang as pending, no status update was made. I have already reported a breakage, no acknowledgement, no response, not a single indication that it was even submitted. There is no non-ui approach for terminating hung jobs. so now i’m in a forum hoping that someone will fix the outage your company is experiencing or at least acknowledge that its occurring
Schedule Jobs are not being pulled in, nothing in the workflows world seems to be operating correctly, if it is isolated to me alone please resolve it, if its a larger outage please update your status page and acknowledge your outage
Same here with webhook triggered workflows, on stuck in In progress, rest is Pending. Cannot terminate any of them.
I’m seeing a full outage for 2 hours without a single status update or anything, I’ve reported the breakage over an hour ago and didnt get a single acknowledgement. This is truly unacceptable
Hi @david-engelmann ,
It seems the incident has just been reported. You can follow it here.
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amazing
Often the community IS the tech support and the Retool team isn't far. Welcome!
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Hi @david-engelmann , @WittyRain , @Shawn_Optipath -
Thanks for bringing this issue to our attention! Really sorry this is impacting you at the moment. We just launched an incident which can be tracked on our status page here: status.retool.com
We are actively investigating now and fixing this ASAP and will keep all the latest details on the Status page. I'll circle back to let you all know when this has been resolved.
Appreciate your patience while we are working on this!
-Jen
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Resolved. See below.
I would recommend subscribing to the incidents page. That way you will know most likely before your clients know.
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