Your feedback is really important to us, and I'm sorry you've had a negative experience so far. We've surfaced this feedback to the relevant Retool teams internally.
Enterprise features are offered as a package rather than individually. This is a business decision that allows us to generate the necessary revenue to support a well-funded, healthy company and continue enhancing the Retool platform.
Some background on our pricing, as shared by our CEO: Over the past few years, we've made multiple changes where we've lowered our pricing.
- In 2022, we started making Retool free for all teams with less than five people.
- In 2023, we changed our pricing from "same price for all users" to "cheaper price for end-users".
- This year, we dropped these prices again for external users and added nine API endpoints to our Business plan.
Moving forward, our leadership team aims to continue delivering more value, whether through expanded offerings, improved functionality, or price adjustments. This is especially true as we grow and work with larger organizations who are often willing to invest in enterprise features. As that happens, we will use that revenue to fund making Retool cheaper for all developers, including SMBs.
We understand that each organization has unique needs, and we’re grateful for your input to help us better align our plans. We're also grateful for the time you've spent with Retool, and we hope our offerings may better align with your needs in the future.
Thank you for sharing your experience with us.