Error while accessing an app : (intermediate value).resolve is not a function

App Building
1

Since last week, some users cannot acces to our app

On my side it works fine, in incognito mode, on multi browsers (safari, chrome)
On my colleague's side, it does not work.
He can't even access to a plain simple app with just a text block.

He is in a hotel, using the hotel network
He tried using his personal hotspot (5G)
But we end up with the same error (see screenshot)

Capture d’écran 2024-09-03 à 12.46.04
Capture d’écran 2024-09-03 à 12.46.041684×1436 63.1 KB

I do not understand what is going on...
Thank you for your help !

2

Hi @tangimds, welcome to the forum! :wave:

  • Is this happening on Cloud or Self-hosted Retool?
  • On what plan are we on?
  • Could you include the full error we see in the console?

Here are a few things for your users to try:

  • Clear the browser cache, it could cause user-specific issues.
  • Update your browsers to the latest versions.
  • Disable browser extensions one by one and refresh the retool page after each to check for any conflicts.
3

Hey !
We try to update everything (browser, even macos), we try on different browsers.
And nothing seems to work... :frowning:

This weekend, just a good reboot worked, I believed it was a good mixed of browsers versions and browser cache !

Thanks for your help :slight_smile:

1 Like
4

You are welcome! I'm happy to hear everything is working again.