Downgrade to free and delete org and account

💬 Account & User Management
1

Current plan level: Team
Annual

Question / Description:
Hi team,
I had received startup credits for Retool a while back. I don't use it and the credits are expiring.
I want to avoid being charged.
I'm not able to remove my card from billing details, only to archive my org.
When I archive and relogin, the billing details are still there
Please remove my card from billing details and confirm that I will not be charged in the future.

Thanks,
Dhruv

2

Hey @Dhruv_Anand,

If you go to https://YOURDOMAIN.retool.com/settings/billing

and scroll to the bottom, you'll see a link to REtool's stripe billing portal.

Once in the portal, you should be able to remove your card from billing details.

3

I have gone to that page. It doesn't allow me to remove the card as it says I have an active plan.

The downgrade button on the plans page asks me to email support which I have done.

1 Like
4

This was resolved by the support team. Thanks

2 Likes