Could not invite user with existing account in other organization

Account and User Management
#1

My organization is trying to add me, but getting the error in the subject when doing so.
I have not created any other organization, and attempting to login with my account via SSO prompts me to create a new organization (which I have not done).

Can my e-mail and all associations with this account be archived, so my organization can invite me successfully?

Thanks!

#2

Hi Chaboy,

We can absolutely do that, but could you please login and write us a chat so we can handle this for you? Alternatively send us an email to support@retool.com from your email.

Thanks!
Alex

#3

Update! :slightly_smiling_face: :tada: You can now archive your own account (to help get you out of the wrong org).

You can navigate to Settings > Account > check the bottom of the page and click the "Archive account" button there.

1762×1742 198 KB

If you run into any issues, we'll gladly help get things sorted!

1 Like
#4

Thank you Victoria
Tommy L. Triplett Jr.
May 7 1976