Hi, I can't login into the latest app. When I click on login, I get to a web browser to provide ling and pwd. I provide no error and it returns back to the main screen with buttons login and sign in with Apple. Nothing happens: no progress to the home screen nor error message. Just nothing.
I tried several accounts, passwords are correct. Updated the backend. Nothing helped.
Mobile app: iOS v3.97.0 build 1642
local backend: 3.75.7-stable
Yes, @Paulo. The local environment works fine via a desktop web browser on Windows 10/11, but on mobile, I can't log in to the mobile Retool app on my iPhone.
The only way you would be able to access your local environment from your phone is if you exposed your server to the internet. But before we take that route, what is your use case?
I can NOT connect in the mobile Retool app to the local retool server via wifi (the mobile network is off) when the iPhone is in flight mode. I used 192.168.178.120:3000
I can NOT connect in the mobile Retool app to the local retool server via the mobile network (wifi is off). I used http://mysubdomain.domain.com:3000.
That's correct. In July, it was working fine. In recent days, when I wanted to use it, I couldn't connect. I updated the local server a week ago, but the issue persisted. But on iPhone I have an automated app update. So, I suspect that the reason could be in the mobile app, not the server.
There was a change we recently made to our Mobile application that is causing this. Here is what you can do to solve this without having to wait for a new version:
Configure a DNS entry that maps retool.local to your local IP address. The .local domain is specifically handled by iOS for local network communications and is exempt from App Transport Security (ATS) restrictions. In recent iOS versions, direct HTTP requests to IP addresses are blocked by default, but .local domains are allowed for local network traffic.
I'm sorry that you haven't been able to log into you org using the Mobile app because of this change. Thank you for surfacing this and please let us know if you have any questions!
Thank you for your reply, but my typical scenario doesn't use a local network to access the mobile app. I did this test on the local net just to test all scenarios and simple ones. I mostly use subdmain.domain.com . This domain access doesn't work but worked before.