Can't find Retool DB connection string

[Connor_Watumull]

When I go to the Settings page for our Retool DB, I can't find the connection string. What am I missing?

[MiguelOrtiz]

Hey there @Connor_Watumull,

You should be able to find it in your database page, as per this post:

Connection string

Hi @thomas_k_x, welcome to the forum! If you go to your Retool DB and click on the dropdown, you should be able to see the Connection tab if you are an admin on the org: [Screenshot 2024-05-08 at 1.55.20 PM]

If it isn't there, then you may need to request the retool team to add it for you, as per this post:

How to get Retool DB connection string

Hey @Gabriele_Filaferro, there are a very small number of orgs where this hasn't been enabled yet. Looks like you are one of them. I'll switch you over now and the connection details should be there. Let me know if you are able to see them when you check next. Thanks!

[bobthebear]

since i was already on my db page i thought i'd share a screenshot:

[Daniel_Terra]

Hi, i a got related issue... i have two spaces in my org, in the main space the connection tab does not appear, in the child space it does...

Im a Admin on both.

Is this a bug?

[Jack_T]

Hi @Daniel_Terra,

That is unusual, let me investigate further. Spinning up spaces right now.

Two other support engineers said they are able to see 'Connection' on both their spaces they are admin for

If you open up the browser console when you are viewing the page for the space where you don't see 'connection' tab, do you see any error messages in the console?

It seems that if you only have 'editor' permissions then the Connection tab wouldn't appear. I know you said you are admin for both, but we might want to double check just in case.