KeanF
February 5, 2026, 11:37am
1
Issue:
Builders are not seeing AI Assist, but the admin (me) can
Steps I've taken to troubleshoot:
Had builder log out and back in
Deactivated and reactivated AI Assist functionality in admin settings
Searched for any other relevant settings at the organisation, user, application level but could not find anything
Additional info:
Cloud hosted
Builder sees:
Admin sees:
Let me know if I can provide any other useful info
Hey Kean! Thanks so much for flagging!
Weβre aware of the bug and are currently working to get out a fix - should be out by EOD today. To get unblocked, you can have an admin assign the new Assist Role as a permission to the Role or Permission Group that you are assigned
1 Like
ChiEn
February 6, 2026, 10:39pm
4
Hello @KeanF thanks for patiently waiting, GREAT NEWS! Weβve rolled out the fix in Retool Cloud version 3.337.0 . Go ahead and give it a try!
If everything looks good on your end, can you mark this comment as the solution by clicking the check mark icon below the comment? Thank you so much!